At Create MSP Technology LLC operating as Create IT and Create Live (“Create Live”, “we”, “us”), accessible from
https://create-live.com/ and
https://create-live.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains the types of information that are collected and recorded by Create MSP Technology LLC and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to
contact us.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask for it. You may give us information in these ways:
- The free estimate form. Your name, event or company name, email address, phone number, event location, expected attendees, the services you are interested in and your message, together with your confirmation that you agree to be contacted about your request.
- Contacting us directly by email, phone or WhatsApp. We may receive your name, email address, phone number, the contents of your message and any attachments, and anything else you choose to share.
Form submissions are not stored in our website database. They are sent to us as an email and handled in our email and business systems.
We also collect some technical information automatically. See “Log files” and “Cookies and web beacons” below.
Marketing communications
If you have agreed to be contacted, we may send you information about our services, case studies and event technology insights. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate and maintain our website
- Respond to your enquiries and prepare estimates and proposals
- Improve, personalise and expand our website
- Understand and analyse how you use our website
- Develop new products, services, features and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud and abuse, including spam
Who we share it with
We do not share your personal information except with service providers who help us run this website and respond to you, and where the law requires it. The services this website uses are:
- Mailgun delivers the notification emails we receive when you submit a form on this website.
- Google reCAPTCHA protects our form from spam and abuse. It collects hardware and software information, such as device and application data, and how you interact with the page, and sends it to Google for analysis. This site is protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply.
- Google Maps shows the location of our offices on the Contact page. Google may receive your IP address and set cookies when the map loads.
- WhatsApp. If you choose to contact us through WhatsApp, your message is handled under WhatsApp’s own terms and privacy policy.
- Our hosting provider stores and serves the website.
Log files
Create MSP Technology LLC follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring and exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is analysing trends, administering the site, tracking users’ movement on the website and gathering demographic information.
Cookies and web beacons
Like any other website, Create MSP Technology LLC uses ‘cookies’. These cookies are used to store information including visitors’ preferences and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information. On this website:
- Essential cookies and similar technologies keep the website secure and working.
- Google reCAPTCHA uses cookies and similar technologies to tell people from bots when you use our form.
- Google Maps may set cookies when the embedded map loads.
We may in future use analytics or marketing tools. If we do, we will update this policy and, where the law requires it, ask for your consent first.
You can choose to disable cookies through your individual browser options. Your browser’s help pages explain how to manage or delete cookies.
Third-party websites and services
Create MSP Technology LLC’s Privacy Policy does not apply to other websites or services, including those linked to from our website. We advise you to consult their privacy policies for more detailed information, including their practices and how to opt out of certain options. Our website does not currently display third-party advertising.
How long we keep your information
We keep personal information only for as long as we need it for the purposes described in this policy, for example to respond to your enquiry, prepare an estimate and manage any resulting relationship, or for as long as the law requires. When we no longer need it, we delete it or make it anonymous.
International transfers
Create Live operates from offices in the United Arab Emirates and the United Kingdom, and our service providers may process information in other countries, including outside the country you are in. Where we transfer personal information across borders, we take steps to make sure it is protected as applicable law requires.
Security
We take reasonable technical and organisational measures to protect personal information. No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security.
Your data protection rights
Depending on where you are, you may have rights under the data protection laws that apply to us, including the UK GDPR and Data Protection Act 2018, the EU GDPR and the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
California residents (CCPA). Among other rights, California consumers have the right to request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data collected about them; to request that a business delete any personal data collected about them; and to request that a business that sells personal data not sell theirs. If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us.
Children’s information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Create MSP Technology LLC does not knowingly collect any personally identifiable information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best to promptly remove such information from our records.
Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last changed. We encourage you to review it periodically. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regard to the information they share and/or that is collected by Create MSP Technology LLC. It does not apply to information collected offline or through channels other than this website.
Contact us
If you have questions about this Privacy Policy, or want to exercise any of your rights, contact Create MSP Technology LLC, operating as Create Live:
UAE: info@create-live.com, +971 4 542 4600, Office 4103–4106, BB1 Mazaya Business Avenue, JLT, Dubai.
UK: info@create-live.com. Our offices are listed below.
